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Presentation Skills

31 Mar

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Body languageCommunicationConfidence

Too Close?

March 31, 2013 | By |


When you meet someone for the first time, you always keep those three feet or so of distance between you.  As long as you can reach to shake hands, then continue to converse with the room to gesticulate without any risk of karate chopping the other person while you do, then you have found the zone of comfort. You want to be able to be close enough to show a commitment to the interaction without feeling too intimate.

How do you know when it feels too close? You just do, don’t you? For most people it’s instinctive. While we’re talking we jostle into comfortable positions without knowing it because we are processing several different signals at once. The body language, facial expressions, tone of voice all let us know how comfortable the person is with our mutual chosen proximity.Have you ever had a conversation with someone inebriated? Once that, alcohol-induced loss of self-awareness arrives, then so leaves the ability to judge comfortable levels of nearness. The over familiar ‘arm around the shoulder’ favoured by many a drunken conversationalist (maybe for balance, maybe to hold the unwilling listener hostage) is rarely welcome but they just aren’t capable of sensing it.

We’re all individual and we all have our own personal space boundaries. Partners, close friends, family, depending on how much they actually like each other, would be quite relaxed being in much closer proximity than two relative (and sober) strangers.Some people have more awareness than others.

I noticed a woman on the train this week sitting by the window, alone on a triple seat, reading her book, occasionally looking out at the rolling hillsides. The train drew up at the next station and a man got on the train. In almost a blink of an eye, we sometimes get a sense about someone. Our brain has its army of ‘observational soldiers’ out, ready to submit an instant appraisal. My soldiers said ‘Slightly odd’ We all make judgements, rightly or wrongly, it’s part of our self-preservation. In the bank of six seats, one corner one was being occupied by the female passenger, the man chose to sit in the seat next to her. He seemed oblivious to her immediate discomfort, the way she recoiled as tightly into her own seat as possible. In fact, within sixty seconds, she drew her coat tightly around her, pulled herself out of the seat and left the carriage.


I don’t ever remember being taught not to sit next to someone on public transport if there are other free seats. It just seemed natural. However, during rush hour on the tube, let’s face it you could endure the indignity of your face in an unwashed armpit if you’re unlucky. But it’s all about choice. When there IS no choice, you just get on with it. If you chose to rest your head on a fellow travelers shoulder, I am sure there would be a strong objection.

As obvious as it sounds, when you watch people talking, the space between them, or lack of it, tells you a lot about how comfortable they are with each other.  Sometimes it’s when they stop talking that the space between them speaks the most loudly.

12 Mar

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Body languageCommunicationConfidence

Different for all of us.

March 12, 2013 | By |

What is confidence? It’s different for all of us.

self_esteemSome people wear it like a coat, covering what they perceive to be their less confident but true self in something more robust and appealing.

Other people try to muster something up from within themselves like an energy force that will propel them into doing what they need to do despite any reservations.

However it works for you, I find the application of it a fascinating concept. I once worked with a man in his thirties who was due to give a speech to an audience of hundreds. We’d spoken on the phone and had had one Skype public speaking session. He was determined to let me know he had no confidence at all and wanted to warn me I would probably be his biggest challenge. ‘Don’t worry’ I told him ‘I like a challenge.’

Due to his time constraints, our first meeting was in a pub. We arranged to meet for half an hour, simply to talk over what we’d already been through on the phone and Skype. ‘I just want you to meet me’, he’d said ‘so you can see how nervous I really am and what type of person I am.’

This client of mine worked in the city and regularly held meetings in pubs, restaurants and other social venues. I knew on this particular day, he was meeting me after meeting a group of his work colleagues. ‘It’s not a formal meeting as such’, he told me ‘we’ll just be by the bar. As soon as you arrive I’ll say my goodbyes to them and we can move to a quieter part of the pub’ he told me.

I arrived at the pub ten minutes early. I scanned the bar, seeking out my client, looking for the desperately shy and nervous man. I spotted him almost immediately, surrounded by a semi-circle of other suited people. Clearly though, he’d sent his gregarious twin brother to take the meeting for him.

I sat and watched as this ‘painfully shy’ man, held court, telling a story about a disastrous job interview. Putting his pint on the bar top, he used his hands and arms to demonstrate and he’d experienced. His eyes were alive. His facial expressions were theatrical and reinforce. His audience were completely engaged. They laughed in unison, whooped together and shook their heads with the incredulity that regurgitated stories often inspire. He noticed me, nodded his polite acknowledgement and shook hands goodbye with his colleagues.

We moved around the corner to a quieter table. ‘Great to meet you’ he said ‘but let me tell you, you’ve got your work cut out with me. I am SO nervous about this. I can’t give a speech to save my life!’.

faq

I remember smiling. ‘Yes you can’, I said, ‘you just did!’ Sometimes you have a whole bank of skills under your belt. You just fail to recognise what’s there. Don’t underestimate what you can already do that might be transferable to something else. Long story short, the only thing my client needed was my help understanding how to transfer the skills he already had.

It might be all you need too.

28 Feb

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Body languageCommunicationConfidence

What do I do with my hands???

February 28, 2013 | By |

Okay, hold them up and take a good look. What have you got? If you’re lucky enough to have a complete pair, what impression do they give? Are they clean, free from the yellow tinge of nicotine on your ‘holding’ fingers or do they look like you have been rummaging through a wheelie bin?

People notice your hands. Of course I am not saying that you all need to rush out and get a pre-interview manicure. But if you’re not a boxer, an equestrian or a clown and are not going to be ‘gloved up’ it’s worth the trouble to ask yourself what your hands say about you.
When speaking in front of others, People often say to me “I don’t know what to do with my hands” Or “I hold onto the plectrum so I don’t talk too much with my hands”. Both of these statements I question.  Do you have trouble with your hands when you not doing public speaking?  Probably not.
The aim is to use your hands in a natural way that helps to get your message across (In the same way we do this in our everyday conversations) The more you concentrate on what to do with your hands the more you will worry and the more unnatural they can begin to feel.
You do need to be self-aware with what your hands are saying to people, (without giving yourself a hard time) because unnatural and wooden hand movements can undermine your entire speech. For example, letting them loll lifelessly by your sides says you’ve no conviction behind your words is not going to help get your message across. It also tells your audience you are uncomfortable in this setting and a novice at speech giving. You want your audience to believe in you, to relax and therefore be able to absorb what you’re saying without distraction.
On the flip side, punching the air like an Evangelist every time you utter a sentence will make you seem fake and cringe-worthy. People will be embarrassed for you and take your well- honed speech with a pinch of salt, however worthy it might be.
Finger pointing is seen as impolite and aggressive. Bill Clinton was told about pointing his finger too much, making everything seem aggressive, it was a habit he found hard to break, so his public speaking consultant told him to put his thumb over his finger, this took the aggressiveness away. He has told that if you want to gesture to your audience then use a sweep of your entire hand. Eventually through small steps Clinton stopped pointing altogether and became an excellent public speaker.
There is a term called Steepling, when a person’s palms face each other, with just the fingertips touching (Tony Blair is a great example of this in his early days). It’s known as a power move which portrays confidence and self-assuredness. Too much of it can be seen as arrogant so if you feel comfortable using it, be aware (Tony Blair is a great example of this in his later days).
If during a speech you put your hands on your heart, what you’re saying is ‘believe me, I mean it sincerely’, whether you do or not! If you put your hands in your pocket or behind your back, don’t be surprised if people wonder what you’re hiding. Having your hands in full view implies a desire to seen as open and honest.
If there are certain elements of your speech which you really want to have emphasis, use a palm-upwards, push-out of the hands, gesture. Open-handed gestures again imply transparency and a wish to be seen as authentic.
I can’t imagine anyone choosing to cross their arms during a speech but if it isn’t obvious, it’s a huge no-no. It spews negatives. ‘I’m bored’ ‘I’m defensive’ ‘I am hiding something’. Your hands can draw people in, they can humanise you. Even if the nature of your speech is very formal, its credibility and believability is quite literally, in your hands.

For more information about public speaking and presentation skills go to www.surespeech.co.uk

04 Feb

By

CommunicationConfidenceFirst Impressions

Preparing for a Speech

February 4, 2013 | By |

Be prepared. 
 
It is common sense that having a good night’s sleep is the basis for feeling fresh and energetic for the day of your speech. Don’t drink the night before (not even a cheeky one to settle the nerves!). At worst you will feel horribly hung-over, at best, sluggish and slow. Make sure your outfit is clean, ironed and hanging up the night before. Rushing around first thing, trying to make snap decisions about what to wear will only make you nervous. I wouldn’t recommend wearing new shoes as they are never that comfy to begin with. You need to be focusing on your speech not on your aching feet!

Have a decent breakfast, preferably something healthy like wholemeal toast and a banana. This fuel will not only keep your blood sugar stable, it will help your mind remain clear and sharp. If your speech is after lunch, make your lunchtime food choices with these thoughts in mind. Drink plenty of water. Being properly hydrated is crucial.

If your speech is during a lunch or dinner, it goes without saying to steer clear of alcohol until after your speech. You don’t need ‘Dutch courage’ you need a clear head!

Decide how many times you want to go over your speech and stick to it. Work should have been done by now so trust yourself. Don’t go over and over your speech, making last minute changes or picking out imperfections. However, go over the beginning part of the speech as this is when you will feel the most nervous. Once your speech gets going it will almost unfold by itself. Trust that.

Arrive in plenty of time. Make sure you have back up if using PowerPoint or other presentation tools which have the potential to fail. If you can see the venue beforehand – great. If you can rehearse in the space beforehand, even better. Take advantage. If you are dealing with microphones, don’t be afraid to ask the sound person for help.

If you have a chance to meet your audience beforehand, do so. Shake hands, introduce yourself and smile. Having made that connection will give you a feeling of rapport with your audience. DON’T tell anyone you are nervous or that you hate giving speeches. Stand tall and believe in yourself. If you do, your audience will believe in you. Remember they are only human beings!

If you are sitting on stage, following another speaker, remember you are on view the entire time. Look interested, sit up straight and smile at times. Also breathe! Deep breaths will help you feel calmer and help you become more grounded. I have heard people advise to take a deep breath in and then begin. Don’t, this actually adds to your anxiety. Try this: Breathe out, then speak.

Don’t aim to be perfect. Simply aim to get your message across to your audience. Remember you need to be heard. Speak slowly, clearly and loudly enough. Smile and look around the room, engage your audience with plenty of eye contact.

There will always be a degree of nerves and adrenalin but don’t fear them, they are your friend. They will keep you aware, alert and determined.  There’s that age old tip to imagine the audience without any clothes on. To be honest I’ve never tried it myself, but you never know!


Remember – be yourself. I know I seem to say this a lot but it is so true. People have come to listen to YOU. You never know you might even enjoy it!

For more information about public speaking go to www.surespeech.co.uk

13 Jan

By

First ImpressionsPresentation SkillsPublic Speaking

The Power of a Smile

January 13, 2013 | By |

Why is smiling so important in human interaction?

When people bestow a smile upon is, it feels like a small gift or a compliment, at the very least it is a polite acknowledgement. However, you have been given something. It is social currency. 
  
When speaking even about the driest subject, a smile makes people warm to you and want to listen to you. If you’re sporting teeth out of a horror movie, closed mouthed smiles with bright eyes can still have impact, so don’t lose heart. Just mean it.
According to writer Marianne LaFrance, author of ‘Lip Service’, women smile more than men. Apparently men with more testosterone smile less than those with less testosterone.  If you’re a grump and try to justify this by thinking it makes you all man, all you’re doing is avoiding wielding your magic smile powers!
A French neurologist, Guillaume-Benjamin-Armand Duchenne, determined that, smiles of genuine happiness or pleasure, utilize muscles around the eyes as well as those around the mouth.  We’re all aware of ‘smiles that fail to reach the eyes’.  In studies, people who view faces with ‘Duchenne’ Smiles, rate them as more intelligent, capable, friendly, attractive, kind and sincere.
Allegedly around 80% of us are able to pull off a fake Duchenne. However, not all smiles need to be mega-wattage; showing a band of perfect veneers and eyes all crinkly and sparkly, to make a positive impression.  Look at Ms Mona Lisa! People have been talking about that smile for centuries!
We all have a range of smiles, some examples:
1.    The ‘Duchenne smile’ which takes over your face because you are too happy to conceal it.
2.    The ‘I think you’re attractive but I am going to keep my smile small and brief, so you don’t know how keen I am’ smile.
3.    The ‘God you’re boring but I know I have to be polite’ smile which is about as sincere as a loan shark.
4.    The ‘I am terrified about the speech I am about to give but if I smile at you all, you’ll be kind to me I know you will!’ smile.
If you want people to think flattering things about you, then practise the Duchenne smile.  As much as you can, THINK HAPPY, then smile. Most people can manage to grin broadly and crinkle their eyes but if there are conflicting messages, such as arm folding or brow furrowing then the recipient won’t be fooled. Feel it and mean it.
Just smile more in general, even if you’re on your own, it will lift your mood.
Smile at people you like and smile at strangers you pass in the street. (Maybe SOME discretion is advised) Above all, smiling humanises you, makes you seem warm, and nicer to be around. Whether you’re in an interview, giving a speech or proposing, a smile can only ever add to the occasion.

For more information about public speaking go to www.surespeech.co.uk