Voice and Telephone Techniques

Using the telephone whilst being able to engage and connect with people is a vital skill.
Telesales, Marketing and Telephone Support Lines are paramount to a wide number of businesses. We all use the telephone every day, yet few of us think about how we are communicating our message and how we are coming across.

The Telephone Techniques course will enable you to use the telephone in a more effective way. You will learn how to gain the balance of delivering your content and creating the impression you want.  You will gain an increased awareness about how to make the telephone a useful tool rather than a limiting one.


Bespoke Sessions include: